Customer Support German/Polish/English – FMCG – Page Personnel – Tiel

Jobid=623252022274499470 (0.0497)

As a Customer Support Representative, you are the first point of contact for dealers and end users. You ensure that inquiries are handled correctly, courteously, and efficiently.

Your responsibilities:

• You are the first point of contact for dealers and end users via telephone and email
• You manage and handle customer inquiries and service requests via a ticketing system
• You ensure clear and customer-oriented communication in Polish, German & English
• You monitor the progress of outstanding inquiries and ensure proper follow-up
• You identify recurring questions or bottlenecks and discuss them internally
• You report to the Team Leader Customer Support

Extensive customer contact within an international environmentHybrid working at a stable organization with growth plans

Together with the line manager, we have drawn up the following profile:

• MBO working and thinking level, obtained through education or work experience
• At least 2 years of experience in customer support, customer service, or a similar service-oriented role. (This may also be in a retail environment).
• Experience with Office 365 and preferably with a ticketing system or CRM
• Strong communication skills, both written and verbal
• Fluent command of the English, Poloish & German languages
• You are service-oriented, organized, and stress-resistant
• Ideally, you live within a 30-minute travel time of the work location
• We are always open to unconventional profiles, so click apply if in doubt!

Based on full-time employment, the offer will consist of:

• A gross monthly salary between €2,600 and €3,500, depending on experience
• Full-time employment of 40 hours per week
• 26 vacation days + 1 ADV day
• Hybrid working: approximately 60% in the office and 40% from home
• A good pension scheme, where the employer pays approximately 2/3 of the premium
• Employee discounts and a discount on a sports subscription
• Regular team and engagement activities
• Working within a stable organization with clear growth plans, offering opportunities for the future

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