Technical Customer Support | German – Undutchables Recruitment Agency – Tiel

  • Tiel

Undutchables Recruitment Agency

Technical Customer Support | German

Tiel, reference 2024-00771

Job description

As a Technical Customer Support, you will play a crucial role in ensuring our dealers and end users receive the assistance they need to resolve technical issues and enjoy a seamless experience with our products. You will be responsible for providing effective and efficient technical support through various channels, including phone and their ticket system.
Your responsibilities and activities

  • Serve as the first point of contact for our dealers and end users on the phone during your help desk duties.
  • You handle tickets from our dealers and end users. In doing so, you ensure clear and straightforward communication to dealers and end users and adhere to applicable policies and procedures. Together, we will ensure high quality customer support.
  • Diagnose and solve technical problems related to our products. But also identifying and reporting quality problems.
  • Stay up to date with product knowledge to provide accurate and up-to-date information to dealers and end users.
  • Maintain a positive and professional attitude while assisting dealers and end users.
  • In this position, you will report to Team Leader Technical Support.
  • Requirements

    Job requirements

  • MBO level, obtained through education or experience.
  • Relevant work experience of at least 2 years.
  • Knowledge of Office 365 and preferably experience with Freshdesk and Microsoft Dynamics.
  • Affinity with technology and barbecues.
  • Strong communication skills, both written and verbal in German and preferably Dutch or English.
  • Excellent problem-solving and troubleshooting abilities.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Strong attention to detail and organizational skills.
  • Working conditions

    Our client is prepared to offer you a salary between €2.600 and €3000 (gross)/month, based on experience. On top of that, they offer:

  • 27 vacation days a year
  • travel compensation
  • good retirement plan
  • Personal development training’s
  • Monthly barbecues and other team events
  • It is a fulltime position (40 hours a week) and they are looking for someone that can start ASAP

    Salary from: €2600,- Salary to: €3000,-

    Work location


    Company description

    Our client is a family owned business and one of the leading developers and manufactures of outdoor cooking products. They are an international company who offer a friendly, family working environment. They are currently looking for a Technical Customer Support for the German market. You will be working in a professional, international environment (in a team of 13) with people who can also offer you the help and support you need along the way to reach your potential.

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