RMA Service operator – TD SYNNEX – Tiel

  • Tiel

TD SYNNEX

Do you enjoy working in an organized, hands-on environment?

Are you a reliable team player who thrives on collaboration and problem-solving?

Do you want a role where your hard work and attention to detail make a real impact?

If so, this could be the perfect opportunity for you!

Job Purpose:

The role involves the daily administrative management of assigned vendors, encompassing warranty maintenance, quotation management, returns, and purchase order responsibilities. This position requires close collaboration with technicians, the Team Leader of Operations, the Team Leader of Logistics, and Program Management to ensure seamless operations and effective vendor relationships.

Accountabilities:

  • Provides telephone and e-mail support to OEM ( Original Equipment Manufacturer) shipping and credit returns

  • Follows procedures and guidelines to provide support to OEM’s and internal organization in a timely manner.

  • Always provides the highest level of service to the internal organization and external vendors

  • Creates follow-ups with vendors to provide the best customer experience

  • Identifies issues that need escalation and passes on to the appropriate person

  • Follows department guidelines for methods of research and accuracy

  • Maintains transactions in appropriate systems

  • Inspects and approves incoming materials by confirming specifications and rejecting and returning unacceptable materials.

  • Documents inspection results by completing reports and logs and inputs data into the shop floor system.

  • Maintains safe and healthy work environment by following standards and procedures and complying with legal regulations.

  • Updates job knowledge by participating in educational opportunities and reading necessary instructions.

  • Accomplishes quality and organization mission by completing related results as needed.

  • Maintains cleanliness and organization of work area

  • Completes assigned tasks regarding reports and paperwork in a timely and accurate manner

  • Completes other duties as assigned

  • Knowledge Skills and Experience

  • Able to communicate effectively in both English and Dutch, written and spoken.

  • Strong written and verbal communication skills.

  • Confident with basic computer skills, particularly Excel.

  • High attention to detail, ensuring accuracy in tasks.

  • Analytical thinker with problem-solving abilities.

  • Skilled in documentation and creating clear, professional reports.

  • Collaborative and a great team player who values diverse perspectives.

  • Decisive and comfortable seeking clarification when needed.

  • Resilient and able to work constructively under pressure and deadlines.

  • Possesses excellent interpersonal skills, thriving in multicultural environments

  • What We Offer

  • Challenging tasks in a supportive and motivated team.

  • Opportunities to grow and develop new skills through training and guidance.

  • A modern, inclusive workplace that values and rewards your contributions.

  • Competitive salary, 28 vacation days, a great pension plan, travel reimbursement, and access to wellness initiatives, including fresh fruit and excellent coffee.

  • About:

    Shyft Global services is a subsidiary of TD Synnex and one of the world’s largest wholesale distributors of technology products, services and solutions. Its advanced logistics capabilities and value-added services enable 115,000 resellers to efficiently and cost effectively support the diverse technology needs of end users in more than 100 countries. Tech Data generated $27.7 billion in net sales for the fiscal year ended January 31, 2015. It is ranked No. 107 on the Fortune 500® and one of Fortune’s “World’s Most Admired Companies.” 

    Companies like Google, HP, Apple, Cisco. Samsung and Microsoft – and hundreds of others – depend on Tech Data to bring many of their products to market. Without a distribution function, supported by a wide range of technical and business support services, many products you use would never find their way to market, and odds are that the hardware and software in your home or office has passed through our warehouses on its way to market

    Key Skills

    What’s In It For You?

  • Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
  • Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
  • Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
  • Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
  • Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
  • Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
  • Don’t meet every single requirement? Apply anyway.

    At Shyft Global Services, a TD SYNNEX Company, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!

    We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.

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