Technical Customer Support | German & French – Undutchables Recruitment Agency – Tiel

Jobid=6eaec19d3ab9 (0.0986)

Technical Customer Support | German & French

Tiel, reference 2026-00391

Job description

As a Technical Customer Support, you'll be instrumental in ensuring dealers and end users receive prompt assistance to resolve technical issues and enjoy a smooth experience with our client's products. Your role involves delivering effective technical support through various channels, including phone and their ticket system.
Your duties and responsibilities include:

Acting as the initial point of contact for dealers and end users via phone during help desk operations

Managing tickets from dealers and end users, ensuring clear and concise communication while adhering to relevant policies and procedures to uphold top-notch customer support standards

Identifying and resolving technical issues related to products, as well as detecting and reporting any quality concerns

Keeping abreast of product developments to provide accurate and current information to dealers and end users

Maintaining a positive and professional demeanor while assisting dealers and end users

Requirements

These are the qualifications in a nutshell:

Proficient communication skills in German and French, both written and verbal, and preferably in Dutch or English

If you speak or Italian as well, you're the hero we're looking for 🙂

Other than that:

Exceptional problem-solving and troubleshooting capabilities

Capability to thrive in a fast-paced setting and manage multiple tasks

Keen attention to detail and strong organizational skills

MBO level education or equivalent experience

Minimum of 2 years of relevant work experience

Familiarity with Office 365, and preferably proficiency in using Freshdesk and Microsoft Dynamics

Working conditions

Our client is prepared to offer you a salary of €3000 (gross)/month. On top of that, they offer:

26 vacation days a year

travel compensation

good retirement plan

Personal development training's

Monthly team events

Hybrid working (3×2) after onboarding period

Salary from: €3000,- Salary to: €3000,-

Work location

Tiel

Company description

Our client is a family owned business and one of the leading developers and manufactures of outdoor cooking products. They are an international company who offer a friendly, family working environment. They are currently looking for a Technical Customer Support for the Swiss market. You will be working in a professional, international environment with people who can also offer you the help and support you need along the way to reach your potential.

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